Booking deposit and cancellation policy
Bookings and Deposit policy
A 30 % deposit is required to confirm your booking within 7 days of written confirmation, otherwise, the booking will be taken as a provisional only, with the possible inability to reinstate the reservation. After confirmation 30% deposit has been paid and booking is taken as confirmed
One calendar month prior to the commencement of the safari- 70% of total safari cost is paid
The above is at the discretion of Wild Mist Adventures ltd
Special requirements and insurance
Clients should be fully covered by their insurance and details should be forwarded at least 4 weeks prior to the commencement of the safari
Any medical conditions should be mentioned
Cancellations
All cancelations should be made in writing and will only deemed effective upon acknowledged receipt by Wild Mist Adventures.
Cancellation will be subject to the following penalties
60 days or more prior to commencement: Forfeit 20%
Less than 60 Days prior to commencement: Forfeit 50% of the package price
Less than 30 Days prior to commencement: Forfeit 100 % of the package price
CHILDREN
Children are welcome on our safaris from 2 -7 years we give 25% discount
Children are welcome on our safaris from 8 -12 years we give 35% discount
OUR PROMISE
We’re committed to providing you the best safari experience in East Africa. In order to meet this promise, we vow to provide you with friendly, positive people that share our core values, passion for helping you get value of investment in your safari vacation.
We will approach every client with undivided attention. We will listen to you and respond to your feedback timely and in a helpful way. We will maintain a positive and adventurous attitude all the time. We will provide you with a cost effective pricing for our services. We will ensure our vehicles and equipment are well serviced to reduce chances of service break down during your safari.
Your opinion means so much to us, and gives us insight as to how we can continue improving our services. We look forward to having you join us for our safari packages!